Key Takeaways
- Google has launched a self-initiated substitute course of for Pixel Watch 2 house owners, eliminating the necessity to discuss to customer support brokers.
- To request a substitute, customers want to finish a kind on the Google Retailer web site, affirm the problem, and choose a restore choice.
- Customers can select to make use of their very own packaging or request packaging from Google and might want to conform to the phrases and circumstances earlier than confirming their buy.
Nobody likes being in customer support purgatory, however for house owners of out-of-warranty Pixel Watches, they’ve needed to discuss or kind out their issues and needs with brokers to get their damaged gadgets taken care of. From right this moment on, these with a Pixel Watch 2 shall be glad to know that they will not must take care of round explanations and questions to be able to get a correctly functioning system once more. Received a Pixel Watch 2 your self? This is what you must know.
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The previous methods
Up till right this moment, to be able to provoke what’s formally a tool substitute for broken gadgets, you had two choices. If you happen to paid for a Most well-liked Care package deal, you may put in for a substitute by filling out a kind with Google accomplice Assurant. In any other case, whether or not it was an in-warranty (which solely actually covers defects) or out-of-warranty declare, you needed to discuss with a customer support agent on the Google Retailer website — even should you purchased your Pixel Watch at one other retailer. And do not even get us began about repairing a Pixel Watch all by yourself.
The brand new means
Whereas these two methods are nonetheless the one strategies of acquiring a first-gen Pixel Watch substitute, Pixel Watch 2 house owners now have a brand new choice as detailed by Google and noticed by Android Authority. You are now in a position to self-initiate the substitute course of by finishing a kind on the Google Retailer web site — saving you from a complete dialog, plus any time queuing up for a service agent within the first place.
This is get began on a substitute request:
- Head to the Google Retailer web site, then scroll to the underside of the web page and click on on Repairs.
- Choose Get Began after which enter your Pixel Watch 2’s IMEI (if relevant on your LTE mannequin) or serial quantity.
- To search out both in your watch, head to Settings, System, then About.
- Affirm your subject. Within the Restore Choice part, you may then must insert your ZIP code or handle. Choose Mail-in.
- It is best to see an estimated price to exchange your system. The substitute unit doesn’t embrace the charger or watch straps.
- Choose both Use my very own packaging or Ship me packaging. You may be mailed or emailed a pay as you go label.
- You are accountable for any damages throughout transit should you use your individual packaging.
- If you happen to request packaging from Google, you may be ready as much as two enterprise days to have it delivered. It is free.
- Learn via and conform to the phrases and circumstances.
- Undergo the checkout course of, choosing Affirm Buy.
As soon as your cost has gone via and Google receives your broken Pixel Watch 2, the corporate will ship out your substitute.
The self-service course of right here is identical for these initiating repairs on different Pixel gadgets, although many can have the choice of scheduling a restore at an affiliate uBreakiFix store. That will not be the case for the Pixel Watch 2.
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