Think about shopping for a brand new $3,500 Apple Vision Pro headset solely to find that, drat, you forgot the password. This very relatable state of affairs—who hasn’t forgotten a password of their life?—has develop into a actuality for some Imaginative and prescient Professional customers in latest days. Apple’s response: Uh, sorry, you possibly can’t repair it at house.
Over on Apple’s official community forums, a number of Imaginative and prescient Professional homeowners reported being locked out of their shiny new headsets after getting into the wrong password—not the Apple ID, however relatively the password to open units—too many instances. Once they contacted Apple Help, homeowners stated staff advised them the one recourse out there was to take the product again to the shop and have them reset it on-site or mail it in. The password drawback was first reported by Bloomberg.
As soon as on the Apple Retailer, system homeowners acknowledged that staff fastened the issue by attaching a Developer Strap—a $300 additional accessory that gives a USB-C connection between the Imaginative and prescient Professional and a Mac—to the headset and went on to erase and reset it. The Imaginative and prescient Professional is presently the one Apple product that may’t be reset by the person at house.
The truth that the Developer Strap is required is already problematic, because the accent is just out there to people who find themselves a part of Apple’s Developer Program and never abnormal members of the general public.
New Imaginative and prescient Professional customers have been understandably aggravated that after paying a lot cash for Apple’s headset, they must take it again to the shop solely days after shopping for it. The Imaginative and prescient Professional officially went on sale within the U.S. final Friday.
Apple workers was additionally apparently unprepared to cope with the issue. As one person explains on Apple’s neighborhood boards:
“I referred to as Apple Help once more on the slim likelihood they’ve discovered an answer to this drawback. The agent advised me that they’ve gotten a bunch of calls right now about this passcode bug and he’s needed to cope with a number of offended prospects after telling them their solely recourse is to return to the shop. He stated Apple Help was actually caught off guard by this and apologized for not being higher ready.”
Gizmodo reached out to Apple about the issue on Tuesday morning however didn’t instantly hear again.
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